Privacy Policy
LifeCare Scan and Research Centre
Effective Date: 19/07/2025
LifeCare Scan and Research Centre (“LifeCare”, “we”, “our”, “us”) respects your privacy and is committed to protecting your personal and health-related information. This Privacy Policy outlines how we collect, use, share, and safeguard your data.
1. Information We Collect
We may collect the following types of information when you use our services:
A. Personal Information
Full Name
Gender
Date of Birth
Contact details (phone number, address, email)
Government-issued ID (if required)
B. Medical Information
Symptoms or health concerns
Diagnostic test details and results
Prescriptions or medical history (if voluntarily provided)
C. Technical Information (for website users)
IP address
Browser type
Device information
Cookies and usage data
2. How We Use Your Information
Your information is used strictly for diagnostic, operational, and customer service purposes, including:
Conducting medical tests and generating reports
Confirming appointments and delivering reports
Contacting you for service updates or critical health information
Ensuring compliance with legal and medical standards
Improving user experience on our website and digital platforms
3. Sharing of Information
We do not sell, rent, or trade your information. We may share your data with:
Authorized medical professionals associated with your test
Government/regulatory authorities as required by law
Our internal diagnostic teams for testing and quality control
IT/technical service providers for report processing and data backup (under strict confidentiality)
4. Report Access and Retention
Your diagnostic reports are kept confidential and shared only with you or your authorized representative.
Reports may be accessed via secured portals, emails, or physical pickup as per your preference.
We retain medical records and reports as per applicable law and healthcare industry standards.
5. Data Protection and Security
We follow industry best practices to safeguard your information, including:
Encryption of sensitive data
Access controls and secure login mechanisms
Firewalls and server-level protections
Staff training on confidentiality and data handling
Despite our efforts, no system is completely secure. You use our services at your own risk and are responsible for maintaining the confidentiality of your login credentials (where applicable).
6. Consent
By availing our services or submitting information on our platform, you consent to the collection, use, and sharing of your personal and health-related data as described in this policy.
7. Your Rights
You have the right to:
Access your data or reports
Request corrections to your information
Withdraw your consent (where applicable)
Raise concerns or complaints regarding data use
To exercise these rights, contact us using the details below.
8. Changes to This Policy
We may update this Privacy Policy from time to time. The revised policy will be posted on our website with an updated effective date. Your continued use of our services constitutes acceptance of the updated terms.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or your data, please contact:
LifeCare Scan and Research Centre
Bhilai Centre Address – Plot no 8, Shivnath Complex, in front of Hotel floret, Bhilai, Chhattisgarh 490023
Durg Centre Address– Om Parisar, Mohan Nagar, Arya Nagar, Durg, Chhattisgarh 491001
Phone: Bhilai – +91-91091 76001 | Durg – +91-83499 99518
Email: lsr@lifecarescan.com
Website: www.lifecarescan.com